The Art of Conversation

Terms & Conditions

Version: 7 November 2026 · Contract language: English

1. Service provider and contact

Legal name

FAUNA-H Lótenyésztő, Szolgáltató és Kereskedelmi Korlátolt Felelősségű Társaság (“FAUNA-H Kft.”, “we”, “us”)

Registered office and postal address

4400 Nyíregyháza, Tiszavasvári út 52. (Fedeles Lovarda), Hungary

Hungarian tax number

11494997-1-15

Company registration number

15-09-064213

Email

huszti.zsuzsi@gmail.com

Telephone

+36 70 413 2859

The Art of Conversation is the service name. Your contracting and invoicing party is FAUNA-H Kft.; conversations are hosted by Zsuzsanna Huszti.

2. The conversations

We offer private, individual online conversations in Hungarian for adults aged 18 and over, worldwide. Each conversation lasts 50 minutes. This is a conversation service rather than formal language tuition. Topics are agreed around the guest’s interests. The guest chooses Messenger video calling or Google Meet; connection details are arranged by email.

No audio or video recording, or notes of the conversation’s content, are made by us. Guests must not record or publish the conversation without prior agreement. Administrative booking, payment and invoice records are kept separately, as described in the Privacy Notice.

3. Enquiries, agreement and booking

All purchases and individual appointments are arranged by email. Contacting us or clicking an enquiry link does not create a confirmed booking or charge you. Before you pay, we send the agreed service, price and currency, any named gift recipient, the agreed appointment and time zone where applicable, payment instructions, and these Terms in a form you can retain. Please confirm your acceptance by email and correct any errors before transferring payment.

Your purchase and any agreed appointment become confirmed only when the required payment has reached us. We then send confirmation by email. Do not transfer money before receiving our agreed payment instructions. If we cannot honour a provisional appointment when payment arrives, you may choose an alternative appointment or a refund.

Each later appointment in a package is also arranged by email. Times are stated with their time zone. Unless the email expressly states otherwise, payment deadlines use Europe/Budapest time, including the applicable daylight-saving time.

4. Prices and payment

All prices include applicable taxes.

Service	Total price	Price per conversation
One 50-minute conversation	€99	€99
5 × 50 minutes	€450	€90
10 × 50 minutes	€850	€85

Payment is by bank transfer, in advance, no later than the day before the agreed conversation. A package must be paid in full before its first conversation. We accept EUR, USD and HUF. EUR is the reference price; before payment we agree the exact USD or HUF amount by email. No later exchange-rate adjustment is applied to an agreed, paid purchase.

We do not add a booking fee. Check any transfer or currency-conversion charges imposed by your own bank before paying. FAUNA-H Kft. issues the invoice through NAV’s Online Számlázó system. Invoice details are requested during the email arrangements.

5. Packages for yourself and gifts

You may buy a package for yourself or for one named adult recipient. The purchaser identifies the participant when buying. Once allocated, a package cannot be shared among participants or transferred to another person. Gift purchases are confirmed by a personalised email; there is no printed voucher.

All package conversations must take place within one year from the date we receive payment. The exact expiry date is included in the confirmation email. The validity period cannot be extended. Please arrange appointments in sufficient time before expiry. This expiry does not remove mandatory consumer rights or your right to a remedy where we are unable to provide the purchased service.

6. Changing or cancelling an appointment

Please notify us by email at least 48 hours before the agreed start time for a free change or cancellation. The email’s arrival in our mailbox determines whether the deadline was met. For a single conversation cancelled in time, you may choose a full refund or a new appointment. For a package conversation, no session is used and it remains available until the original expiry date.

For a cancellation with less than 48 hours’ notice, or a no-show, we retain 50% of the affected conversation’s price and refund the other 50%. This is €49.50 retained and €49.50 refunded for a single conversation; €45 and €45 for a five-session package; or €42.50 and €42.50 for a ten-session package. The affected package conversation is then settled and removed from the remaining sessions. We do not charge an additional 50% on top of your prepayment.

If you book a time less than 48 hours away, that appointment is already within the late-cancellation period; we draw this to your attention before payment. The withdrawal rights in section 10 take priority whenever they apply.

7. Late arrival and no-shows

If you join late and the conversation takes place, the full price applies. The conversation still ends at the originally agreed time and is not extended. A no-show means you do not join at any point during the booked session; the 50% rule in section 6 then applies, unless a qualifying technical problem under section 8 is established.

8. Provider cancellation and technical problems

If we cancel an appointment, you may choose a refund of the affected conversation’s fee or a new appointment at no additional charge. The same choice applies if a material technical failure on either side, or a platform outage, prevents the conversation from taking place or being completed.

A technical failure on the guest’s side must be reasonably verifiable. Please contact us promptly and provide proportionate evidence, such as a screenshot of an error message or confirmation of a connection or platform outage. You may redact unrelated information. A recording of the conversation is neither requested nor required. An unsupported explanation does not automatically qualify for a free replacement; the ordinary cancellation or no-show rule applies, subject to mandatory rights and a fair assessment of the information available.

For a package, a refund is calculated using that package’s price per conversation. If our inability to provide an appointment prevents timely use of a package, we will not treat that affected session as forfeited merely because the validity period ends.

9. Respectful participation

Both participants are expected to communicate respectfully. We may end a conversation for abusive behaviour, including personal insults, harassment, discriminatory abuse or threats. Where reasonably safe and appropriate, we first ask the guest to stop. If the conversation is ended for such behaviour, the full fee for that affected conversation is retained. This does not automatically forfeit other prepaid conversations. If we decline to provide the remaining sessions, their unused value is refunded. Mandatory consumer remedies remain unaffected.

10. Consumer withdrawal and early performance

Consumers have 14 days from conclusion of the contract to withdraw without giving a reason. Send an unambiguous statement by email or post to the contact details above before the deadline. The optional model below may be used.

If you want a conversation within those 14 days, expressly request early performance and acknowledge that your withdrawal right ends when the whole contracted service has been fully performed. One completed conversation does not fully perform a multi-session package.

If you terminate after properly requested early performance has begun, only a proportionate charge for service actually supplied is due. Otherwise, refund is made within 14 days of notice, using the original payment method unless another method is expressly agreed without extra cost. These rights take priority over appointment cancellation charges.

11. Refund handling

Refunds due under our appointment policies are processed within 14 days after the refund entitlement and payment details are established. Statutory refund deadlines take priority. Refunds go to the purchaser, in the currency originally paid. For a USD or HUF package, a session’s value is the original amount paid divided by the number of sessions purchased. Please supply accurate bank details when needed; we do not impose a refund administration fee.

12. Complaints and dispute resolution

You may make a complaint by email, telephone or post using the provider’s details in section 1. We aim to resolve issues directly and respond substantively to written complaints within 30 days. If a complaint is rejected, we explain our reasons and the available authority or conciliation route. Consumer rights to court proceedings remain available.

The regional conciliation body covering the provider’s registered office is the Hajdú-Bihar Békéltető Testület, 4025 Debrecen, Vörösmarty u. 13–15., Hungary; email: bekelteto@hbkik.hu; telephone: +36 52 500 710 or +36 52 500 745; website: hbmbekeltetes.hu. Another conciliation body may be competent according to your residence or the nature of a cross-border dispute. We fulfil our statutory cooperation obligations.

13. Applicable law and versions

These Terms are governed by Hungarian law. This choice does not deprive consumers of mandatory protections available under the law otherwise applicable to them, including in their country of habitual residence. It does not impose exclusive jurisdiction that overrides consumer rights.

The version supplied and accepted before payment applies to that purchase. Later website changes do not retrospectively change a paid package. If a provision cannot be enforced, applicable mandatory law takes its place and the remainder continues to apply where legally possible.

Privacy Notice

Version: 7 November 2026

Who is responsible?

FAUNA-H Lótenyésztő, Szolgáltató és Kereskedelmi Korlátolt Felelősségű Társaság is the controller for this service. Address: 4400 Nyíregyháza, Tiszavasvári út 52. (Fedeles Lovarda), Hungary. Company registration number: 15-09-064213; tax number: 11494997-1-15. Contact: huszti.zsuzsi@gmail.com, +36 70 413 2859.

Information used to arrange your conversation

We use your name, email address, enquiry, appointment and time-zone preferences, selected platform and necessary contact details to respond and deliver the requested service. For a purchase, we also use billing details, purchase and payment information and the number of sessions remaining. The legal basis is taking steps at your request before a contract and performing that contract (GDPR Article 6(1)(b)). Required invoice records are processed to meet legal obligations (Article 6(1)(c)). Without the necessary contact, billing and payment details, we cannot complete a purchase.

For a gift, the purchaser supplies the name of one adult recipient. Before the recipient requests a conversation, their name is used on the basis of our legitimate interest in administering the requested gift; the recipient may object to this processing. Any recipient contact information should be shared only when needed for the gift. We provide this notice to the recipient on first contact. When they request their conversations, necessary arrangements are handled on the contractual basis described above. We do not use gift-recipient details for unsolicited marketing.

For a complaint or an asserted technical failure, we use the necessary correspondence and proportionate evidence to assess and resolve the issue, meet complaint-handling duties and, where needed, establish or defend claims. These purposes rely on legal obligations or our legitimate interest in fair dispute resolution (Article 6(1)(c) or (f)). Please redact unrelated personal information from technical evidence.

Conversation content

We do not record calls or make notes of conversation content. Audio and video are transmitted through the platform you choose for the live conversation. Booking and financial records are separate from conversation content. Please avoid sending unnecessary sensitive personal information in enquiries or technical evidence.

Services and recipients involved

• Email: correspondence is handled through the stated Gmail address and the email providers used by the parties.
• Video: Google Meet or Messenger handles the live call and relevant account or connection information under the platform’s own terms and privacy practices.
• Invoices: we issue invoices using NAV’s Online Számlázó. NAV, as the Hungarian tax authority and system operator, receives information as required for invoicing and statutory reporting.
• Payments and legal duties: banks and payment intermediaries handle the transfer; accounting professionals and competent authorities may receive the information necessary for their lawful tasks.

Some platform processing may take place outside the European Economic Area. Applicable safeguards and provider-specific information are described in the Google Privacy Policy and the Meta Privacy Policy. For NAV service information, see NAV Online Számlázó. Contact us for information about recipients relevant to your purchase.

Website hosting and delivery

This website is hosted and delivered through Cloudflare Pages, provided by Cloudflare, Inc. and its relevant group entities. Cloudflare processes technical request information, such as IP addresses, browser information, requested URLs and request times, to deliver the page and protect the service. Our legal basis is our legitimate interest in providing a reliable and secure website (GDPR Article 6(1)(f)). Cloudflare may process data internationally under its applicable data-protection arrangements. Further information is available in the Cloudflare Privacy Policy and the Cloudflare Customer Data Processing Addendum. Technical data is retained only as required for delivery, security and applicable legal duties; provider-side handling follows the applicable Cloudflare service arrangements.

Website and cookies

This page contains no analytics, advertising trackers, newsletter registration, embedded video calls or online booking form, and its own code sets no cookies or browser storage. Email links open your email application. Typography is loaded from Google Fonts, which receives technical request information when your browser connects; see Google Fonts privacy information. If the font service is unavailable, your browser uses fallback fonts. Visiting a third-party service is governed by that service’s privacy information.

How long information is kept

Enquiries that do not lead to a purchase are kept only while needed to respond and close the enquiry, unless a concrete dispute requires longer retention. Essential contract and payment correspondence is kept for the applicable claims period, ordinarily five years after the relevant obligation becomes due. Invoices and supporting accounting records are kept for the statutory period, generally at least eight years. Complaint records and responses are kept for three years. Records may be kept longer where an ongoing proceeding or another legal duty requires it; unnecessary duplicates and technical evidence are removed when no longer needed.

Your choices and rights

Subject to applicable conditions, you may request access, correction, deletion, restriction or portability of your data, and object to processing based on legitimate interests. Where processing relies on consent, you may withdraw it without affecting earlier lawful processing. Requests can be sent to the contact above. We normally respond within one month; any permitted extension and its reasons are communicated. No automated decisions or profiling are used by us for this service.

You may complain to the Hungarian National Authority for Data Protection and Freedom of Information (NAIH), 1055 Budapest, Falk Miksa utca 9–11., Hungary, or to another competent supervisory authority, including in the country where you live or work. Official procedures and current contact routes are available at naih.hu. You may also seek a judicial remedy.